FAQ | Luck and Lavender

How do I contact you about a commission, workshop or collaboration request?

The best way to contact me would be through the Contact Me section on my homepage, or via email at luckandlavenderstudio@gmail.com!
Can I pick up my order in Ottawa to save on shipping?

Yes, absolutely! There is a dropdown menu in the checkout section of my shop where you can either click "Standard Shipping" or "Local Pickup" at my home studio downtown. After you order, wait for an email from me letting you know when it will be ready for you to pick up.
Do you accept returns or exchanges?

Yes, I do accept returns or exchanges on any physical item bought from luckandlavenderstudio.com/shop with the exception of all swimwear. Contact me within: 14 days of delivery Send items back within: 30 days of delivery Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Is there a tracking number on my order?

Items such as buttons, pins, stickers, patches, tote bags and prints are sent via Canada Post regular letter mail and do not have a tracking number associated with them. Items such as mugs, apparel, face masks and swimwear are tracked - you will receive a tracking number in your confirmation email when they are sent out.
Do you offer discreet shipping?

Your package will arrive with no queer-specific branding whatsoever - you can identify it by the name "Luck and Lavender Studio" on the return address label. However, if you would like more explicitly queer branding, let me know and I will happily gay it up for you!
How will you package my order?

Most orders are packaged in paper or cardboard mailers. Please be good to the planet and recycle when you’re done with them!